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Messaging & System Migration

Messaging & System Migration

Important information regarding the transition

As part of our integration into the international Axians network, we will operate under the new company name Axians BNC AG as of 8 January 2026.

For you as our customer, our services and commitments remain unchanged. To ensure a smooth transition, we would like to inform you below about the most important organisational and technical changes – in particular regarding communication, systems and invoicing during the transition period.

Messaging & System Migration

As part of the integration, a migration of our messaging and telephony systems will take place in January 2026. This will ensure that our communication remains stable, secure and future-proof.

Telephony migration
  • 20 January 2026: Telephony migration

  • On this day, we kindly ask you to contact us preferably by email.

  • Emergency number: +41 44 947 77 10

  • From the following day, telephony services will be available again as usual.
    All phone numbers remain unchanged.

 
Email communication
  • From 20 January 2026, email communication will temporarily take place via the domain
    @vinci-energies.net

  • Please ensure that the domain vinci-energies.net is whitelisted in your systems.

  • If required, our team will contact you directly regarding any additional steps.

  • From 26 January 2026, we will communicate exclusively via the new domain
    @axians.ch

    This also applies to all generic email addresses, which will be updated as follows:

Please make sure that the domain axians.ch is also whitelisted accordingly.

 

You'll find more information here.

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