IT projects don’t fail because of technology – Interview with Achim Büttner

Planning & Strategy

What should you focus on during early project planning?

All relevant stakeholders need to be involved from the very beginning. Misunderstandings later in the process can only be avoided if goals, roles, and expectations are clearly defined from the start. Just as important: realistic requirements, transparent communication, and reliable planning for time and resources.

How do you ensure that time, budget, and resources are planned realistically?

By being honest in your assessment. It’s better to have open conversations about effort and requirements than to raise expectations with overly optimistic proposals that won’t hold up later. This builds trust from the start and sets the foundation for solid expectation management.

What mistakes do companies often make in security projects?

A common pitfall is skipping the proof of concept. Solutions are often purchased before it's clear whether they truly meet the organization’s needs. That’s why transparency from the start is essential – including a thorough needs analysis before the project kicks off.

Execution & Collaboration

How do you collaborate with IT managers and CISOs?

By truly understanding their pain points, jointly prioritizing requirements, and having open conversations about options, risks, and effort. What matters most is a partnership-based approach – acting as a sparring partner who translates complex topics into pragmatic solutions.

What matters most in coordinating between BNC, partners, and clients?

Short communication paths, fast response times, and pragmatic solutions. The goal: smooth operations – even in critical situations.

How do you handle delays?

With maximum transparency. Clients always know exactly where the project stands. At the same time, I work to minimize the impact, set clear priorities, and keep the project firmly on track.

Customer Value

How do you measure project success?

By balancing time, budget, and quality – and by delivering a solution that works, meets customer expectations, and creates genuine value.

What’s your unique contribution to projects?

I spot potential roadblocks early, offer a fresh external perspective, and work closely with stakeholders to develop sustainable, long-term solutions.

Outlook

What trends are currently shaping endpoint and browser security?

• Ransomware is becoming increasingly sophisticated – double and triple extortion tactics, along with Ransomware-as-a-Service, are now standard practice.
• AI-powered attacks are evolving rapidly, adapting in real time and evading traditional detection methods.
• XDR solutions are gaining momentum, thanks to their ability to correlate data across endpoints, networks, and cloud environments.
• Browser security is taking center stage, with advanced features like upload/download controls and screenshot protection.
• Context-aware policies and automation are enhancing resilience and enabling faster, more effective incident response.

Advice for IT Leaders: Harmony Endpoint or SASE?

Before making a decision, it’s essential to define your objectives. SASE isn’t a standardized concept – each vendor interprets it differently. Endpoint protection can range from basic antivirus to comprehensive XDR, depending on the provider. My tip: Start by clearly outlining your requirements and use cases. Then evaluate which solution best meets those needs. That’s the only way to create lasting value.