How IT service providers optimally leverage current wireless trends
The future of connectivity An analysis of the significance of 5G, Wi-Fi 6E, Wi-Fi 7, IoT, and AI for IT service providers in Switzerland
5 min read
Géraldine Wymann : May 30, 2024 12:12:19 PM
Table of Contents
In this interview with Sascha Sollberger, Project Manager at BNC AG, you will learn about the situations in which WLAN measurement and analysis are crucial. Discover more about problem analysis, inventory assessment, efficient troubleshooting, and the importance of holistic problem-solving for optimal WLAN performance and reliability.
_In situations where customers contact us and describe network problems, we are able to quickly determine whether the problem lies in the radio waves or in the physical network based on the available measurement data. This allows for a more efficient troubleshooting process and a quicker resolution of the problem. By pinpointing the problem, we can take further steps to fix it and bring the network back to an optimal state as soon as possible.
Customers often call us to conduct a general inventory of their WLAN situation and find out what performance they are currently achieving. This includes a complete inventory of the existing WLAN infrastructure to precisely determine what they have. It may be an older solution, and the customer wants to know if it still meets their needs. It is crucial for the customer to know exactly what infrastructure they are working with to successfully plan for the future.
Another common situation is the end of the WLAN lifecycle, which typically lasts between 5 and 7 years. In this case, customers want to plan ahead and seek recommendations for a new WLAN lifecycle.
Another significant situation concerns new constructions or renovations, especially when structural changes are made to the building. For example, when an extension or renovation takes place, it is important to conduct a review of the WLAN situation, as these can greatly affect the propagation of radio waves in the WLAN. In new constructions, it is essential to set the budget for the entire network infrastructure. In this case, we can help by creating a calculation based on the architect's floor plans. Even with small changes during construction, unforeseen influences on the WLAN can occur. An interesting incident occurred, for example, when a wall painted with blue paint containing metal particles caused interference in the WLAN. Many often do not think about it, but such factors must be considered during troubleshooting.
_A professional WLAN measurement and evaluation begins with a comprehensive audit of the entire infrastructure. WLAN and network engineers are involved in this process, surveying the entire infrastructure, such as the entire campus of a university, and capturing and analyzing each individual room to determine the number of access points present. This process is carried out using specialized measurement devices that work automatically. The device is guided through every building while capturing and registering WLAN signals. Thanks to its efficiency, the device instantly recognizes its location, simplifying the measurements. This allows for precise and efficient WLAN measurement and also facilitates troubleshooting if problems are identified.
After the inventory, a visualization of the WLAN infrastructure can be created, and any problem areas identified. Subsequently, optimization suggestions are developed based on the existing infrastructure. This may include, for example, relocating or adding access points to ensure optimal WLAN coverage and performance. This optimized plan assists in further planning and implementation.
Once the proposed measures have been implemented, validation follows to verify whether the desired results have been achieved. Validation is particularly recommended for business-critical environments. Tests are conducted, and an acceptance protocol is created to ensure that the WLAN network meets requirements and provides optimal performance.
_"Deep troubleshooting" is applied when technical issues arise that cannot be resolved solely by observing the radio waves. In such cases, we work closely with our technical engineers to thoroughly analyze and address the problem. While I focus on examining the radio waves, the engineer takes charge of checking various additional aspects. We investigate the data traffic and monitor the access of end devices to the access point and the controller system. Through these in-depth investigations, we ensure that potential technical issues are identified and addressed appropriately. Monitoring the data traffic provides insights into the network's performance and communication, enabling detailed diagnosis.
By combining the examination of radio waves with checking data traffic and end device access to the network, we can find a comprehensive solution to technical problems. This holistic approach ensures that potential issues are identified and effectively resolved to optimize the performance and reliability of the WLAN network.
_There are numerous "aha" moments and learning outcomes that customers can experience in connection with WLAN measurement and evaluation. Many businesses may not be aware of the potential within their WLAN networks. Through precise inventory and measurement of the WLAN environment, we can create a visual representation within no time using the floor plan, incorporating walls and obstacles, and virtually implementing and visualizing each access point. This allows the customer to get an idea of how their WLAN environment would look. Based on the accuracy of the provided information, we can create this visualization extremely accurately as "predictive." With detailed information such as CAD plans, we can even achieve predictive accuracy of up to 90% without having been personally on-site with the customer.
Of course, we need information about which business applications the customer intends to use with the WLAN. With this information, we can create a budget. Then, if necessary, we can go on-site to gain an even more accurate impression, create an exact quote, and further refine the planning. This approach enables customers to recognize the full potential of their WLAN and make targeted decisions.
Sascha Sollberger has been working as a Project Manager at BNC AG for 15 years. He initially started with infrastructure and data center construction projects before specializing in network, integration, and WLAN projects, which are now his area of expertise and bring him great joy. After completing his studies as a Telematics Technician HF and gaining initial experience as a project manager, he aimed to establish himself and further develop in the LAN/WLAN field. Sascha places particular emphasis on customer contact and the joint development of tailored solutions. For him, it is crucial that the customer can trust both the solution and the project team members in order to successfully complete the project.
Through precise WLAN measurement and evaluation, businesses can identify inexplicable network issues, assess the current state of their WLAN, and make informed decisions for future planning. The combination of targeted examination of radio waves, traffic analysis, and in-depth troubleshooting allows for the detection and resolution of potential technical problems to ensure optimal WLAN performance and reliability. With tools like predictive visualizations, customers are empowered to form realistic visions of their WLAN environment and make targeted decisions to maximize the full potential of their WLAN.
The future of connectivity An analysis of the significance of 5G, Wi-Fi 6E, Wi-Fi 7, IoT, and AI for IT service providers in Switzerland
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